Politique d’expédition

Shipping Policy

Order Processing Time
- All orders are processed within **[5-8] business days** (Monday to Friday, excluding public holidays).
- During high‑volume periods (sales, festivals, new launches), processing may take an additional **[10-15] business days**.

Shipping Locations
- If your location is not available at checkout, shipping is currently not supported for that area.

Shipping Methods and Estimated Delivery
- Standard domestic shipping: **[5-7 business days]** after dispatch.
- Express/priority shipping (if available): **[3-5 business days]** after dispatch.
- Delivery times are estimates and can be affected by courier delays, weather, holidays, or other factors beyond our control.

Shipping Charges
- Shipping charges are calculated and displayed at checkout based on your location, order weight/value, and selected shipping method.
Free shipping is available on orders above **₹30000** within **India**; below this amount, a standard shipping fee applies.

Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number and link (where available).
- Tracking information may take up to **[24–48 hours]** to update after dispatch.

Address Accuracy and Undeliverable Orders
- Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
- If an order is returned to us due to an incorrect address, non‑availability of the customer, or failure to accept the package, reshipment charges will apply, and refunds (if any) will follow our Return and Refund Policy.

International Shipping (If Applicable)
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Customs clearance may cause additional delays beyond our estimated delivery timelines.

Delayed, Lost or Damaged Shipments
- If your order is significantly delayed beyond the estimated delivery window, please contact us at **[info@iluarttherapy.com]** with your order number, and we will coordinate with the courier.
- If a package arrives visibly damaged, please take photos/videos and inform us within **[48 hours]** of delivery so we can raise a claim with the courier and assist you as per our Return and Refund Policy.

Returns Related to Shipping
- Returns, exchanges, and refunds (including for shipping‑related issues) are handled according to our **Return and Refund Policy**, which forms part of this Shipping Policy.
- Shipping fees (original or return) are **[non‑refundable / refundable only in case of a wrong or damaged item sent by us—choose one]**.

Contact Us
- **Company Name:** Anukrati Graphics
- **Email:** info@iluarttherapy.com
- **Phone:** +91 7000399434
- **Address:**Anukrati Graphics, 102/ C/ S3, Sch. 78, Aranya Nagar, Nai Sadak, AB Road, Indore MP INDIA 452010